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"When we bought our home, the pool was a wreck, half full with green water full of algae, splotchy plaster and a few obvious cracks. Rumor has it that it started out as a reservoir for a citrus orchard back in the 1930s and after patching a few cracks with epoxy resin and hitting dirt 2 inches into the floor, we believed it.
Fast forward another seven years and the pool was leaking an inch of water a day, so we had to bite the bullet and find a pool plastering and renovation company. The process took literally months as we contacted and got quotes from at least eight companies. And that's just the ones that actually showed up to take a look at the project.
My concerns were the contractor's plans for doing the repairs and their experience and wherewithal to handle the project and of course, price. That left three companies in the running. Oly's had the best plan, a competitive price and proved to be the longest one in business, surviving the housing crash unlike many others.
Oly's started as promised, showed up when they said they would and went the extra mile. For example, we had a few cracked and chipped bricks in the pool coping. When the replacement bricks didn't quite match, Mark Roberts, the owner, went the extra mile to find a better match which was not easy feat for a product that is obsolete.
One of our skimmers also needed rebuilding to resolve buckling tile and water damaged structure. Eric, Oly's foreman, removed the existing tile, added rebar and restored it perfectly. The old tile was also reused saving us the anguish of finding an alternative or replacing all of the tile on the pool which would have added a significant cost to the project.
When it came to the pebble finish, Mark is a master. The difference between this job and one done on another pool that we had is stunning. Mark and Eric spent nearly an entire day acid washing the pool to get it absolutely perfect.
Now, I do have to be completely honest and give you fair warning. If you're looking for warm and fuzzy and someone that won't sugar coat reality, Mark might not be your man. He's a no nonsense type person and he'll tell you like it is. Some might think him gruff. Don't let that scare you off. My experience is that he knows his business, is honest, does what he says he'll do and is a perfectionist and a craftsman, all the qualities that I seek in a contractor. His foreman, Eric, is equally fantastic and a real expert at his craft. We couldn't be happier with the work, its cost and its timely completion."
To see the extent of the renovation project we created this
"This company took a gross hole in the ground filled with ucky black water and turned it into a sparkling blue oasis of a pool... all with minimum time and hassle. I'd definitely recommend them."
CELESTE C. Escondido, CA
"Oly's re-plastered and re-tiled our swimming pool. It's tough to hire someone when you know nothing about the process, so I rely a lot on references. I called a few references for Oly's and each had different requirements for their pools - the first was focused on aesthetics and water color; the second was in the construction business and focused on construction. The third was most interested in price. We were interested in all three issues. It's almost a year later, and we have a small issue with some grout. They responded by arranging to send someone out right away. All in all, we are pleased with the outcome and the follow up service. I didn't give them 5 stars because we did have a couple of avoidable issues during the process. Having said that, I would recommend them with advice to the customer to be sure that you are informed on the process and any specific issues you are interested in. I think a company should also be judged on how well they handle problems. A couple of problems occurred, and Oly's was responsive and handled each to our satisfaction. Oly's is primarily family owned and operated and they obviously depend on, and value their reputation.Their office person is friendly, knowledgeable and helpful. Calls are always returned promptly. The job was finished on time. The only delay was a result of a tile choice change made by us. Oh, and the pricing was highly competitive. Of the three contractors I quoted, I was also impressed with Oly's knowledge and advice on the job. The crew was experienced, hard working, professional and polite. Don't expect HGTV type design help. Oly's provides example books, pictures of jobs they've done, and tile samples as requested, but you will need to determine the design yourself. They will, however advise you away from anything they think might be a bad choice, but ultimately leave the design decisions to the customer, as they should.Last comment. Oly's does not do post plastering pool start-up, but they will recommend companies to you. Plan on an additional $300 or so for that service."